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Optizads

Misrepresentation: what Google wants to see on your site.

Misrepresentation is a policy that bans ads and sites that mislead people about the business, the product or the offer. It can disapprove ads or suspend the whole account.

By the Optizads team

On this page
  1. Why Google shows it
  2. How to fix it
  3. What happens next
  4. How to stop it coming back
  5. How Optizads catches it
  6. Checks that catch it
  7. Terms on this page

Why Google shows it

Where it shows: as the policy named next to a limited or disapproved ad, or in a suspension notice.

  • Missing business details: no address, no contact, no clear company name.
  • Unclear prices, hidden fees or subscription terms that are hard to find.
  • Claims the site cannot back up, such as guaranteed results or fake reviews.
  • Missing return, shipping or privacy pages on a shop.
  • Offers in the ad that the landing page does not show.

How to fix it

  1. Add a clear About page, a contact page with an address or phone, and the company's legal name.
  2. Show prices, fees, delivery costs and subscription terms before checkout.
  3. Add return, refund, shipping and privacy policies, linked from every page.
  4. Remove claims you cannot prove, and make sure each ad's offer is on its landing page.
  5. Then appeal, describing the changes.

What happens next

Google reviews the whole site, not only the landing page. Fix every page that sells before the appeal.

These details also raise trust with real visitors, so they usually help conversion rate too.

How to stop it coming back

Treat your contact, returns and pricing pages as part of your ads: review them with every campaign change.

Only claim what you can show: ratings with their source, guarantees with their terms, and discounts with the original price.

How Optizads catches it

Optizads checks ads and the account's status every hour. When this policy disapproves ads that were serving, or suspends the account, an alert goes out.

Checks that catch it

Oppy runs these every week, so the status is found early.

Terms on this page

Questions, answered.

Anything else? Ask Oppy in the product, or write to the team.

Why was my account suspended for misrepresentation?

Google judged that the site or ads could mislead people, often because business details, prices or policies are missing or unclear.

What should a site show to avoid misrepresentation?

Who you are, how to contact you, full prices and terms, and return, shipping and privacy policies, with claims you can back up.

Put Oppy to work on your account.

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