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Google Ads account suspended: what to do next.

A suspended account cannot run any ads. Google suspends accounts for serious or repeated policy violations, unpaid balances or failed verification, and the notice in the account names the reason.

By the Optizads team

On this page
  1. Why Google shows it
  2. How to fix it
  3. What happens next
  4. How to stop it coming back
  5. How Optizads catches it
  6. Terms on this page

Why Google shows it

Where it shows: in a notice at the top of Google Ads, and under Billing for payments.

  • Egregious policy violations, such as misrepresentation or circumventing systems.
  • Repeated violations of the same policy after warnings.
  • Unpaid balances or suspicious payment activity.
  • Failing or not completing advertiser verification in time.
  • A link to another suspended account.

How to fix it

  1. Read the suspension notice in the account and the email Google sent. Note the exact policy named.
  2. Fix the cause on the site and in the account before appealing: the review looks at both.
  3. Submit the appeal from the account's suspension notice, explaining what you changed.
  4. Do not open a new account to keep advertising. Google treats that as circumventing systems.

What happens next

Appeal reviews can take several days. If the appeal is accepted, ads can serve again.

If it is refused, the notice says whether another appeal is possible. Change what the policy names before trying again.

How to stop it coming back

Fix policy warnings as they come, since repeated warnings on the same policy are what turn into a suspension.

Keep billing, verification and contact details up to date, and make sure someone reads the emails Google sends to the account.

How Optizads catches it

Optizads reads each account's status every hour. When Google suspends an account, an urgent alert goes out by email to the people who receive alerts, and shows in the app.

Terms on this page

Questions, answered.

Anything else? Ask Oppy in the product, or write to the team.

Can I create a new Google Ads account after a suspension?

No. Opening a new account to keep advertising while one is suspended is itself a policy violation, and the new account is usually suspended too.

How long does a suspension appeal take?

Usually several days, sometimes longer. You can follow the status of the appeal in the account.

Put Oppy to work on your account.

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