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A campaign that lives on calls and does not offer one

A campaign whose results are phone calls, with no call asset on the ad. Judged on what the account counts, so an account bidding for forms gets no advice about phones.

By the Optizads team

On this page
  1. Why it matters
  2. How Oppy decides
  3. Check it yourself in Google Ads
  4. What to do about it
  5. Terms on this page
  6. Other checks in this area

The short answer

A campaign that lives on phone calls should carry a call asset, a number someone can tap straight from the ad without loading the site. Oppy lists the Search campaigns with no call asset serving, on accounts whose goal is calls.

Why it matters

A call asset turns the ad itself into a way to call. For a plumber, a locksmith or a clinic, that is often the whole point of the click, and making people go through the site first loses some of them on the way.

Calls from the asset are also counted as conversions directly, which gives the bidding a clean signal.

How Oppy decides

The check is gated on what the account measures, not on its industry.

Checks that weigh money or clicks judge what they find on your own account's numbers, not on one figure applied to every account, so what counts as a problem on a small account is not the same on a large one. Checks on settings read how the account is set up.

When there is too little to go on, the check says so instead of guessing. A finding always comes with the rows behind it, so you can read the evidence before you decide.

How the check runs
This check
Step of the auditAds
What it readsCampaigns, their settings and their results
Needs trustworthy conversionsNo. It does not wait for the tracking step.
What happens nextReported in the audit with the rows behind it. The decision stays with you.

Check it yourself in Google Ads

  1. In Google Ads, open Campaigns, then Assets, and filter by asset type: Call.
  2. Check which campaigns have a call asset, at account, campaign or ad group level.
  3. List the Search campaigns that have none.
  4. Check the number and the hours the call asset is scheduled for.

What to do about it

Add a call asset with the number your team answers, at account level if it is the same everywhere, or per campaign if each area has its own line.

Schedule it for the hours someone picks up, so the ad does not offer a call that rings out.

Terms on this page

Other checks in this area

Questions, answered.

Anything else? Ask Oppy in the product, or write to the team.

What is a call asset in Google Ads?

A phone number shown with your ad. On a phone, people can tap it to call without visiting your site, and Google can count those calls as conversions.

Why does Oppy ask for the phone number?

Because adding the wrong number, or one in the wrong country, sends paid calls to a phone nobody answers. Give the number once and Oppy prepares the call asset. Today that covers the first campaign listed; the others ask for the number again.

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